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Hayward Mercantile Online Gourmet Grocery Store FAQ

  • Returns?
    See our shipping & returns linked at the bottom of the page!
  • What olive oils or vinegars should I try?
    Our staff is well versed on many of our amazing Oils and Vinegars along with their endless applications and combinations to make your next cooking experience more flavorful than the last!
  • Do you host cooking classes?
    Yes! We offer group cooking classes for groups of 8 to 15 people. This would make a great bridal shower, girls weekend, birthday, anaversay, or any special advent in your life!
  • Dogs in the store?
    Yep! We have two store dogs: Wusthof and Nala who love to greet people at the door. Feeling a bit intimidated by the pups? Let our staff know and we can send them off for a quick break!
  • Pet policy and Service Animals
    Since we have our own two store dogs we ask that you leave your furry friends at home. Wusthof and Nala love their job and dont want other pups taking it from them! Service animals are dogs or mini horses trained to perform a task directly related to a person’s disability. All service animals are welcome in our store, all we ask is to please let us know before or upon entrance so we may send our store dogs on their break! Emotional support or comfort animals are not considered service animals under the Americans Disability Act (ADA).
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